Frequently Asked Questions

The pool and deck areas are available for use daily from 9:00 AM to 9:00 PM.

The fitness center is open 24 hours a day for resident use.

The apartment will be professionally cleaned, including floors, countertops, appliances, bathrooms, and all living areas. Our maintenance team will complete a full inspection to ensure everything is in working order (HVAC, plumbing, electrical, appliances, etc.). 

Repairs & Touch-Ups: Any needed repairs will be completed, along with paint touch-ups and general cosmetic improvements. Carpets will be cleaned or replaced if needed, and hard floors will be serviced. 

Pest Control (if applicable): Preventative pest treatment may be completed prior to move-in. 

We verify smoke detectors, locks, and other safety features are functioning property. A final check is done shortly before your move-in date to ensure everything meets our standards.

Yes, you are welcome to decorate your apartment to make it feel like home! We just ask that any decorations do not cause damage to the unit. Please keep in mind that any holes, alterations, or damages beyond normal wear and tear may result in charges at move-out. If you have any questions about specific decorations or modifications, feel free to contact the leasing office for approval.

Our apartments come equipped with standard stainless-steel appliances, which include a refrigerator, stove/oven, dishwasher, and microwave. Each home also comes equipped with a full-size washer and dryer.

No, we do not offer furnished apartment homes. All of our apartments are unfurnished, however we do have multiple furniture rental partnerships. Reach out to the office for more information.

No, packages are not held at the leasing office. All deliveries are placed at your front door by the courier themselves.

The utilities included with your rent are pest control, trash service, and the utility administration fee. Water and sewer are also included but are billed based on your individual usage.

You may choose either AT&T or Spectrum for your internet and cable services.

No, subletting your apartment is not allowed.

Rent is due from the 1st through the 3rd of each month. A 10% late fee is applied to your account starting on the 4th. If rent remains unpaid by the 10th, eviction proceedings may begin.

No, we do not offer short-term leases.

Yes, we do offer corporate leases, as long as you are approved through Greystar’s corporate leasing program.

The application approval process typically takes 3–5 business days, depending on how quickly all required documents are submitted and processed through ApproveShield.

Rent can be paid through the resident portal or by cashier’s check. Please note that we do not accept cash or money orders.

Yes, you are required to have your own renter’s insurance effective on your move-in day. Please contact the leasing office if you need information on coverage requirements or recommended providers.

We do not have maintenance on-site at all times; however, we do have an emergency call line available for any urgent issues. During the week, our maintenance team is on-site Monday through Friday from 9:00 AM to 6:00 PM. For emergencies outside of these hours, including weekends, you can contact the emergency maintenance line for assistance.

If an item in your home needs repair, please submit a maintenance request through your resident portal or contact the leasing office during business hours. Our maintenance team is available Monday through Friday from 9:00 AM to 6:00 PM and will address your request as quickly as possible. If you are experiencing a maintenance emergency outside of office hours, please call the emergency maintenance line for immediate assistance.

Maintenance issues are handled by submitting a service request through your resident portal or by contacting the leasing office during business hours. Our maintenance team is on-site Monday through Friday from 9:00 AM to 6:00 PM and works to complete requests as quickly and efficiently as possible. Requests are typically addressed in the order they are received, with priority given to urgent or emergency issues. If you experience a maintenance emergency outside of office hours, an emergency maintenance line is available for immediate assistance.

No, you do not have to be present for a maintenance technician to complete a work order. If you are comfortable, our team can enter your apartment and perform the requested repairs while you are away. If you prefer to be present, you may also coordinate with the leasing office to schedule a time that works best for you.

If you are locked out during business hours, please contact the leasing office and we will be happy to assist you. If you are locked out after hours or on the weekend, please call a locksmith.

No, there is no public transportation directly near the community. The closest options are in Buford. However, rideshare services like Uber and Lyft are readily available for convenient transportation.

The community is served by the following schools: Martin Elementary School, C.W. Davis Middle School, and Flowery Branch High School.

Yes, your home offers a full-size garage as well as a driveway for parking. Additional parking for your guests can be found throughout the community in designated guest parking spaces.

Yes, our community is pet-friendly! We welcome your furry friends. Please note that there may be breed restrictions, as well as applicable pet fees and pet rent. All pets must also be registered through our pet screening process. If you have any questions about your specific pet, feel free to contact the leasing office for more details.

 There is a $400 non-refundable pet fee per pet, with a maximum of two pets allowed per apartment. In addition, there is a monthly pet rent of $30 per pet.

Yes, there are weight and breed restrictions in place. Please refer to our pet policy for full details, or contact the leasing office and we will be happy to assist you.